TERMS & CONDITIONS • WARRANTY & RETURNS • REWARDS & PAYMENT INFO

Authorized Distributors

Equalizer® boasts a network of authorized distributors worldwide. Our authorized distributors maintain online stores, showcase Equalizer Store displays, host promotional events, and stock our products. To locate a distributor near your location, please visit equalizer.com.  

Trademark and Copyright

Equalizer® owns the trademarks The Equalizer®, Excalibur®, and Rock Star®. Unauthorized reproduction of these trademark names is strictly prohibited without the exclusive written consent of Equalizer®. Additionally, our catalog is copyrighted, and any reproduction of its content, whether in part or whole, is prohibited without our express written consent. 

Image Usage and Color Variation

Each photograph in our catalog is digitally watermarked, and any unauthorized reproduction is prohibited without our exclusive written consent. It is also important to note that using an Equalizer® photograph to promote a product not purchased from Equalizer® constitutes a violation of our copyrights. Furthermore, please be aware that actual product colors and styles may vary from the depicted images due to supplier changes. 

Products and Pricing

All prices are listed at MSRP and are subject to change without prior notice. Accessory items listed in kits may be subject to change without prior notice.

Order Shipping and Damage Reporting

At Equalizer®, we consider cost and time requirements when shipping your orders. We typically use the least expensive carrier for shipment. All freight charges are prepaid and added to your invoice, unless you opt for shipping your order freight collect or provide a billing account number for your chosen carrier. In the event of damaged or missing items, please report the issue within 24 hours of delivery. We recommend checking the contents against the packing slip immediately upon receipt. Please report any damages with the shipping carrier immediately. Equalizer® reserves the right to refuse claims if excessive time has passed since delivery of the shipment. 

Drop Ship Policy

Equalizer® offers drop shipping services for our customers. However, please be aware that the billing customer is responsible for ensuring the accuracy of shipping addresses. Equalizer® cannot be held responsible for fraudulent drop ship orders. 

Tax Exemption for USA Customers

Customers in the USA who are tax-exempt must submit their state tax-exempt certificates for all relevant states. Otherwise, all orders will be subject to state tax based on the shipping address. 

Warranty Information

Equalizer® Auto Glass Tools are warranted against factory defects. The warranty does not cover abuse, misuse, or normal wear and tear. Additionally, it does not apply to accessories or damage caused by unauthorized repair attempts. The warranty period varies by product. We will repair or replace any defective part at our discretion. Before sending us a tool for repair or evaluation, please include the RMA# provided by the Equalizer® Customer Service Department. Send the entire tool, which may include the battery, blades, sheath and other accessories. Equalizer® reserves the right to send back your tool if you do not have a RMA# associated with your repair. You can also find an authorized repair center near you by contacting our customer service department. Equalizer® reserves the right to refuse repairs at our expense for tools that have not been properly maintained as specified in the User's Guide. For any tool-related questions, you can call us at 512-388-7715 or email sales@equalizer.com. 

Manufacturing Warranty Details: 1 year from purchase: Equalizer® Power/Wire Tools 3 years from purchase: Airforce™ Technology Products (Raptor™, JetPacks™, PowerPumps™) 90 days from purchase: Urethane Heaters 30 days from purchase: all other Equalizer Products 

Loaner Tool Service: Loaner tools are available to provide convenience to Equalizer® customers who need to send their tools for repair. To request a loaner tool or for any questions, please contact us at 512-388-7715 or email sales@equalizer.com. Loaner tools are subject to availability. 

Order Processing and Payment Options

Orders are processed from Monday to Friday, between 8:00 am and 5:00 pm CST. Equalizer® offers several payment options. However, all new accounts are initially set up with credit card or prepayment terms. If you wish to apply for account terms, please contact sales@equalizer.com or your Equalizer® representative. 

Return and Refund Policy

We hope you are satisfied with your purchase from Equalizer®. If, for any reason, you or your customer are not completely satisfied, please inform us. 

Refund Policy

If you receive an item you are dissatisfied with, you may return it within 30 days. You must obtain a RMA# provided by the Equalizer® Customer Service Department for the items you want to return. The products must be in like-new condition to receive a refund. All like-new returned items are subject to a restocking fee based on the following schedule: 1-30 days from the date of purchase: 15% • 31-89 days from the date of purchase: 25% • 90 or more days from the date of purchase: 50% Products returned within 30 days of purchase that are not in like-new condition are subject to a 25% restocking fee, and a 50% restocking fee if returned 31 or more days after the purchase date. Your refund will be processed upon receipt of the returned item, and it will be made by crediting the original method of payment. Refunds or credit for discontinued items will be subject to review by Equalizer®, which reserves the right to refuse credit for any discontinued items. After the return period, products will be covered by the manufacturer's warranty, as applicable. Please reference the packing slip or invoice number for your return.

PAYMENT INFORMATION

All prices are FOB from Round Rock,TX USA.

Payment is to be made by credit card, financed, prepaid or wire transfer prior to shipment, unless approved for net terms.

All invoices are in US dollars and do not include import duties and taxes.

We accept VISA, Mastercard, Discover, American Express and PayPal

WIRE TRANSFERS

Inform your bank NOT to take its fees from the amount due.

Please contact us to request wire or swift payment information at sales@equalizer.com

LEASING

Equalizer® has partnered with NewLane Finance and Clicklease to offer small businesses the ability to afford the equipment they need to start or grow their business.

Get an instant approval with no "hard" credit pull and save your cash for other expenses. Email us at sales@equalizer.com for details.

FIRST TIME ORDERS

To prevent fraudulent activity on your order, all first-time orders from our web store are subject to be held from 1-10 business days to verify account information despite any expedited shipping option that may be selected at checkout. We apologize for any inconvenience this may cause, we will contact you if we need more information. If you have any questions please contact us at 512-388-7715 and reference your Equalizer Order Number or Account Number.